Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.
Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to [email protected]
This document was last updated on February 1, 2020
